Return and Refund Policy
Thank you for shopping at Urban Garden.
If, for any reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
Agreement) refers to Urban Garden.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Urban Garden, accessible from
- You means the individual accessing or using the Service, or the company,
or other legal entity on behalf of which such individual is accessing or
using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 24 hours without giving any reason
for doing so.
The deadline for cancelling an Order is 24 hours from the date on which You
received the Goods
In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:
* By email: [email protected]
* By visiting this page on our website.
We will reimburse You no later than 15 days from the day on which We receive
the returned Goods. We will use the same means of payment as You used for the
Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- Return request only be entertain only within 24 hours after receiving product.
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be
The supply of Goods which are not suitable for return due to health
protection such as Plants, etc or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature,
inseparably mixed with other items.
- We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.
If you have any questions about our Returns and Refunds Policy, please contact